Session 3: Dealing with Interruptions, Powerful Meetings & Effective Delegation
Wednesday, November 19
This module provides methods for controlling and eliminating unnecessary interruptions. The process begins with a personal inventory of your most common daily interruptions that impact you the most. You will identify the two types of interruptions, system imposed and self imposed and how to deal with them.
Interruptions caused by telephone calls, drop-in visits, and personal organization problems account for most of the time lost to unnecessary interruptions. A tool kit is provided for each of these challenging areas.
You will learn strategies to put in place in advance to minimize interruptions. You will also learn techniques to shorten interruptions when they do occur and how to say no. The inability to say no is the first cousin to overwhelm.
Two additional areas of time wasting are ineffective meetings and improper delegation. You will learn six keys to running successful meetings and five keys to successful delegation.
What You Will Learn:
- Skills and strategies to handle the most common interruptions.
- Sixteen techniques to shorten overlong telephone calls and drop-in visits.
- Fifteen ideas on how to improve personal organization and overcome procrastination.
- Actions to take in advance to minimize interruptions.
- Five productive responses to interruptions after they have occurred.
- A four step process to control interruptions.